FAQ
MissAlluring
Elegance should feel effortless. Below you’ll find answers to our most commonly asked questions.
📦 How long does shipping take?
Orders are processed within 1–3 business days.
Estimated delivery time within Australia is typically 7–15 business days, depending on location and seasonal demand.
Tracking information will be emailed once your order has been dispatched.
🚚 How do I track my order?
Once your order ships, you will receive a tracking number via email.
You can also track your order anytime via our Track Your Order page located in the footer of our website.
Please allow 2–5 business days for tracking updates to appear after dispatch.
🔁 What is your return policy?
We offer a 7-day return window from the date your order is marked as delivered.
To be eligible:
-
Items must be unworn and unused
-
Tags must remain attached
-
Original packaging must be included
To initiate a return, email us at:
For full details, please review our Refund & Return Policy.
💳 How long do refunds take?
Once your return is received and inspected, approved refunds are processed within 5–10 business days to your original payment method.
Banks and payment providers may require additional processing time.
📏 How do I choose the correct size?
Please refer to the size chart provided on each product page.
If you are between sizes, we generally recommend choosing the larger size for the most comfortable fit.
If you need assistance, feel free to email us before placing your order.
🎨 Will the colour look exactly the same in person?
Due to lighting and screen display differences, slight colour variations may occur. We strive to present all products as accurately as possible.
📦 Do you offer exchanges?
We do not offer direct exchanges. If you require a different size or style, please initiate a return (if eligible) and place a new order once approved.
❓ What if my item arrives damaged?
Please inspect your order immediately upon delivery.
If your item arrives damaged or incorrect, contact us within 48 hours of delivery at:
Include clear photos so we can resolve the issue promptly.
🌍 Do you ship internationally?
We currently focus on shipping within Australia. For international shipping inquiries, please contact us before placing your order.